FAQ's

We understand that sizing can be a concern when shopping online. To help you find the right fit, we provide various sizes for all body shapes and types. We understand that fit is important. Additionally, many of our customers find it helpful to read reviews from others who have purchased the same item, as they often share their experiences with sizing.

If you're still unsure, don't hesitate to reach out to our customer support team. They can provide personalized sizing advice based on your requirements and the specific item you're interested in. And remember, we offer hassle-free returns and exchanges if something doesn't fit quite right, so you can shop with confidence.

We want you to be completely satisfied with your purchase, and we understand that sometimes things may not meet your expectations. Our return policy is straightforward and customer-friendly. If you're not happy with your order for any reason, you can return it within 30 days of receiving it for a full refund or exchange, minus any shipping fees.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 1indoorparade@gmail.com. Once return is accepted, you will receive a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 1indoorparade@gmail.com.

Our shipping times can vary depending on your location and the shipping method you choose during checkout. All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

If you need your order sooner, we do offer expedited shipping options for an additional fee. You can select your preferred shipping method and see the estimated delivery date before completing your purchase.

Please keep in mind that shipping times may be affected by factors such as order volume, holidays, and weather conditions. We recommend checking your order's tracking information for the most up-to-date delivery estimates.

If you have a specific deadline or need assistance with shipping options, feel free to contact our customer support team, and they'll be happy to assist you in finding the best shipping solution for your needs.

1. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For Products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

2. Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at 1indoorparade@gmail.com.

Yes, your online security is a top priority for us. We use industry-standard encryption and security measures to protect your personal and payment information. You can shop with confidence knowing that your data is safe with us.

We accept a variety of payment methods to make your shopping experience convenient. These typically include major credit cards, debit cards, and other secure online payment options. During the checkout process, you'll have the opportunity to select your preferred payment method.

If you encounter any issues or have specific payment-related questions, please reach out to our customer support team, and they will be glad to assist you in completing your purchase securely.